![]() The outage was later said to be caused by a maintenance upgrade that caused routers to malfunction. Public Safety Canada stated that it was not a cyberattack. As of the day after the outage, the cause remained unknown. It identified spikes in BGP updates, as well as withdrawals of IP prefixes, noting that Rogers was not advertising its presence, causing other networks to not find the Rogers network. Causes Ī report by Cloudflare suggested that the outage was due to internal, rather than external, causes. On July 11, a spike of service issues was reported to the web traffic monitoring company Ookla's Downdetector, with some users reporting that service had not recovered for them. The next day, Rogers stated that it had restored service to the "vast majority" of its customers however not all service had been restored across the country. Rogers had begun to slowly restore service that evening, but CEO Tony Staffieri stated there was no estimated time for when services would become fully operational again. The concert was later rescheduled for September 22, 2022, which served as the final stop on the first leg of the tour. Canadian singer-songwriter the Weeknd was forced to postpone a concert that night at Toronto's Rogers Centre on the After Hours til Dawn Tour, due to "service outages impacting venue operation".Medical appointments through the Niagara Health System for oncology patients with radiation therapy were rescheduled, with a plan to transfer patients requiring emergency care to Hamilton Health Sciences.It was also the sole provider of cable TV for the city. Public parking payments and public bike services were also unavailable. The Rogers GSM network was also used to remotely monitor fire alarms and sprinklers in municipal buildings. One quarter of all traffic signals relied on their cellular network for signal timing changes. In Toronto there was some dependency on Rogers.The Canadian Federation of Independent Business (CFIB) reported small businesses lost anywhere from a few hundred to several thousands of dollars.The outage affected some Government of Canada services, such as Service Canada, Canada Revenue Agency, and passport offices.Along with the inability mentioned above to accept debit, some public transport agencies reported other computer system issues tied to the outage.It is unclear as to whether or not the death could have been avoided had 911 contact been possible. The outage inhibited the ability to use 911 services from mobile phones on the Rogers network, resulting in at least one reported case of a death.Interac was taken offline by the outage, preventing all businesses nationwide from being able to accept debit card transactions, regardless of their internet service provider.Over 12 million subscribers were affected. Around 25% of Canada lost internet connectivity, according to the UK cybersecurity organization Netblocks.The outage had a significant impact on various information systems nationwide, much of which extended past residential and commercial Rogers customers, due to their dependencies on Rogers infrastructure: The economic toll to the Canadian economy for the outage period was projected at $142 million. Splitting their physical and wireless lines for $261 million, and giving out $150 million in customer credits became part of a $10 billion plan for Rogers over a three year span involving increased management and additionally the use of artificial intelligence to supervise potential future errors. ![]() Rebates for customers are estimated at cost to Rogers a range of $28 million to $70 million. The event spurred new government policies requiring all telecommunications providers to provide mutual assistance to each other in the event of an outage, offer emergency roaming service for rivals' affected customers, and establish plans for how to communicate to the public about said incidents. ![]() Multiple international web monitoring organizations observed the outage. The 2022 outage impacted internet service providers with wholesale access to the Rogers network, such as TekSavvy, as well as various other information systems nationwide that relied on the Rogers network, including Interac, OLG, and some federal government services. This followed another major national outage a year prior in April 2021. ![]() On July 8, 2022, Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks, including those of subsidiary brands Rogers Wireless, Fido, Cityfone, and Chatr. Nationwide loss of Interac debit services.Disruption of internet and wireless phone service. ![]()
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